Shipping policy

SHIPPING POLICY

Last updated: July 13, 2026

Thank you for shopping with EV Elite Mods. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

ORDER PROCESSING

Most orders are processed within 2–5 business days after payment is successfully completed.

Business days are Monday through Friday, excluding United States federal holidays.

Processing time is separate from carrier transit time. Orders placed during weekends, holidays, sales, product launches, or periods of high order volume may require additional processing time.

Certain products may be made to order, customized, temporarily backordered, or require additional preparation. Any different estimated processing time will be displayed on the applicable product page or communicated to the customer.

An order confirmation does not mean that the order has shipped. Customers will receive a separate shipping confirmation when the order has been transferred to the shipping carrier.

SHIPPING RATES

Available shipping methods and charges are displayed during checkout based on the customer’s delivery address, selected products, package size, package weight, and available shipping carrier services.

Customers are responsible for reviewing and selecting the desired shipping option before completing checkout.

Free-shipping promotions, when available, may be subject to minimum purchase amounts, eligible products, delivery locations, or other promotional conditions.

ESTIMATED DELIVERY TIMES

Estimated delivery dates or transit times shown during checkout are estimates provided by EV Elite Mods or the shipping carrier and are not guaranteed.

Estimated transit time begins after the carrier accepts the shipment. It does not include order processing time.

Delivery may be delayed because of weather, holidays, carrier disruptions, customs processing, incorrect addresses, natural disasters, government actions, labor interruptions, high shipping volume, or other circumstances outside the reasonable control of EV Elite Mods.

If we learn that an order cannot ship within the estimated or advertised time, we will contact the customer when required and provide available options.

SHIPPING CONFIRMATION AND TRACKING

When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address or telephone number provided during checkout.

Tracking information may require up to 48 hours after shipment to begin displaying updates.

Customers are responsible for monitoring their tracking information and ensuring that someone can safely receive the package when necessary.

Tracking updates are controlled by the shipping carrier. EV Elite Mods cannot guarantee that every carrier scan or location update will appear immediately.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address, including:

• Full recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal code
• Country
• Valid email address
• Valid telephone number when required

Please review the shipping address carefully before submitting an order.

We will attempt to make the requested change, but address changes are not guaranteed after an order has entered processing, fulfillment, or shipping.

EV Elite Mods is not responsible for delays, failed delivery attempts, additional carrier fees, or lost packages caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

If a package is returned to EV Elite Mods because of an address problem, refusal, failure to claim the shipment, or unsuccessful delivery attempts, the customer may be responsible for any additional shipping charges required to resend the order.

ORDERS RETURNED TO SENDER

When a package is returned to EV Elite Mods by the shipping carrier, we will contact the customer using the information provided with the order.

The customer may be required to pay the cost of reshipping when the return resulted from:

• An incorrect or incomplete address
• Failure to collect or claim the package
• Refusal of delivery
• Repeated unsuccessful delivery attempts
• Failure to pay required customs or import charges

Original shipping charges are non-refundable unless the return resulted from an error by EV Elite Mods or otherwise required by law.

MULTIPLE PACKAGES

Orders containing multiple products may be shipped separately.

Customers may receive more than one shipping confirmation or tracking number. Receiving only part of an order does not necessarily mean that products are missing.

Please review all provided tracking information before contacting us regarding a partial delivery.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but it cannot be located, please:

1. Verify that the shipping address on the order is correct.
2. Check all entrances, porches, garages, mailrooms, parcel lockers, and other secure delivery locations.
3. Ask household members, neighbors, apartment staff, or building management whether they accepted the package.
4. Allow up to 48 hours because some carriers may scan a package as delivered shortly before the final delivery.
5. Contact the shipping carrier and request delivery details.

If the package still cannot be located, contact EV Elite Mods at evelitemods@gmail.com within 7 days of the delivery scan.

We will assist with reviewing the shipment and submitting a carrier inquiry when appropriate. A replacement or refund is not automatically guaranteed and may depend on the carrier investigation, available shipping protection, delivery confirmation, and applicable law.

LOST OR DELAYED PACKAGES

A shipment may be considered delayed when it has not received a carrier update for an unusual period or has not arrived within the estimated transit window.

Please contact us at evelitemods@gmail.com with the order number if a package appears significantly delayed.

We may contact the carrier, submit a missing-package inquiry, or provide additional instructions.

A shipment must generally complete the carrier’s investigation process before it can be considered lost.

When a carrier confirms that a package was lost before delivery, EV Elite Mods will determine whether a replacement or refund is appropriate based on the circumstances and applicable law.

DAMAGED PACKAGES

Please inspect the package and products promptly after delivery.

Contact EV Elite Mods within 7 days of delivery if an order arrives damaged. Include:

• Your full name
• Order number
• Photographs of the shipping box or mailer
• Photographs of the shipping label
• Photographs or video showing the product damage
• A description of the issue

Do not discard the product, shipping packaging, or shipping label until the claim has been reviewed. The carrier may require these materials to process a claim.

Damage caused after delivery by improper installation, misuse, modification, excessive force, accidents, or failure to follow product instructions is not considered shipping damage.

INCORRECT OR MISSING PRODUCTS

Please provide photographs of the received products, packaging, shipping label, and packing materials.

After reviewing the information, EV Elite Mods may provide a replacement, missing component, prepaid return label, or refund as appropriate.

INTERNATIONAL SHIPPING

International shipping is available only to countries or regions displayed as eligible during checkout.

International customers are responsible for ensuring that the ordered products can lawfully be imported into and used within the destination country.

International orders may be subject to:

• Customs duties
• Import taxes
• Value-added taxes
• Brokerage charges
• Carrier processing charges
• Government fees

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

EV Elite Mods does not control customs processing times or the amount charged by customs authorities.

Refusing an international shipment or failing to pay customs charges does not automatically qualify the order for a full refund. Any refund approved after the package is returned may be reduced by original shipping charges, return shipping charges, customs fees, or other non-refundable expenses, where permitted by law.

DELIVERY RESTRICTIONS

We may be unable to ship certain products to particular addresses, countries, territories, military addresses, post-office boxes, freight-forwarding services, or restricted regions.

Available shipping options will normally be displayed during checkout.

We reserve the right to cancel and refund an order when we cannot legally or reasonably deliver it to the provided address.

FREIGHT FORWARDERS AND PACKAGE FORWARDING SERVICES

Customers who use freight forwarders, reshipping companies, package-forwarding services, hotels, temporary addresses, or third-party receiving services do so at their own risk.

EV Elite Mods is responsible for delivering the shipment only to the address entered during checkout.

After confirmed delivery to a freight forwarder or third-party receiving service, EV Elite Mods is not responsible for damage, loss, delay, repackaging, mishandling, additional forwarding costs, or delivery problems occurring during subsequent transportation, except where otherwise required by law.

ORDER CHANGES AND CANCELLATIONS

Cancellation requests must be submitted within 1 hour after an order is placed.

Cancellation or modification requests are not guaranteed until reviewed and approved by EV Elite Mods.

Orders that have entered production, processing, fulfillment, or shipping may no longer be changed or canceled.

Orders that have already shipped must follow our Return and Refund Policy.

RETURNS

Shipping-related return eligibility is governed by our Return and Refund Policy.

Customers should not refuse a delivery or send a product back without contacting EV Elite Mods and receiving return instructions.

Unauthorized returns may be delayed, refused, or returned to the sender.

CONTACT INFORMATION

For questions concerning an order or shipment, contact:

EV Elite Mods LLC
Doing business as EV Elite Mods
Email: evelitemods@gmail.com

Please include your order number in all order-related messages.

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Shipping policy